{"id":1227,"date":"2024-11-18T11:00:59","date_gmt":"2024-11-18T10:00:59","guid":{"rendered":"https:\/\/www.le-hameau-des-champs.com\/faq\/"},"modified":"2026-05-04T09:49:49","modified_gmt":"2026-05-04T07:49:49","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.le-hameau-des-champs.com\/en\/faq\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"<div class=\"diaporama-header align-full\"><div class=\"gallery\"><figure class=\"gallery__item\"><picture><source srcset=\"https:\/\/www.le-hameau-des-champs.com\/wp-content\/uploads\/2024\/10\/Rectangle-49-420x420.jpg.webp\" media=\"(max-width: 210px)\"><source srcset=\"https:\/\/www.le-hameau-des-champs.com\/wp-content\/uploads\/2024\/10\/Rectangle-49-850x418.jpg.webp\" media=\"(max-width: 420px)\"><source srcset=\"https:\/\/www.le-hameau-des-champs.com\/wp-content\/uploads\/2024\/10\/Rectangle-49-768x378.jpg.webp\" media=\"(max-width: 850px)\"><source srcset=\"https:\/\/www.le-hameau-des-champs.com\/wp-content\/uploads\/2024\/10\/Rectangle-49-1024x504.jpg.webp\" media=\"(max-width: 1024px)\"><source srcset=\"https:\/\/www.le-hameau-des-champs.com\/wp-content\/uploads\/2024\/10\/Rectangle-49.jpg.webp\" media=\"(min-width: 1025px)\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.le-hameau-des-champs.com\/wp-content\/uploads\/2024\/10\/Rectangle-49-420x420.jpg.webp\" width=\"420\" height=\"210\" alt=\"\" title=\"\"><\/picture><\/figure><\/div><div class=\"diaporama-header__inner\"><h1>Frequently asked questions<\/h1><\/div><\/div>\r\n    <section class=\"faq\">\r\n      \r\n\t    <div class=\"faq__searchbar\">\r\n            <input type=\"text\" autocomplete=\"off\" placeholder=\"Search for a question...\" id=\"searchBar\">\r\n            <span class=\"faq__searchbar__reset\" style=\"display: none\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M256 512A256 256 0 1 0 256 0a256 256 0 1 0 0 512zM175 175c9.4-9.4 24.6-9.4 33.9 0l47 47 47-47c9.4-9.4 24.6-9.4 33.9 0s9.4 24.6 0 33.9l-47 47 47 47c9.4 9.4 9.4 24.6 0 33.9s-24.6 9.4-33.9 0l-47-47-47 47c-9.4 9.4-24.6 9.4-33.9 0s-9.4-24.6 0-33.9l47-47-47-47c-9.4-9.4-9.4-24.6 0-33.9z\"\/><\/svg><\/span>\r\n        <\/div>\r\n\r\n        <div class=\"faq__filtres\">\r\n            <div class=\"faq__filtres__item\">\r\n                <input type=\"radio\" id=\"tout\" name=\"filtres-faq\" checked\/>\r\n                <label for=\"tout\">All<\/label>\r\n            <\/div>\r\n\r\n             \r\n                <div class=\"faq__filtres__item\">\r\n                    <input type=\"radio\" id=\"stay\" name=\"filtres-faq\"\/>\r\n                    <label for=\"stay\">Stay<\/label>\r\n                <\/div>\r\n             \r\n                <div class=\"faq__filtres__item\">\r\n                    <input type=\"radio\" id=\"reservation\" name=\"filtres-faq\"\/>\r\n                    <label for=\"reservation\">Reservation<\/label>\r\n                <\/div>\r\n             \r\n                <div class=\"faq__filtres__item\">\r\n                    <input type=\"radio\" id=\"rental\" name=\"filtres-faq\"\/>\r\n                    <label for=\"rental\">Rental<\/label>\r\n                <\/div>\r\n             \r\n                <div class=\"faq__filtres__item\">\r\n                    <input type=\"radio\" id=\"location\" name=\"filtres-faq\"\/>\r\n                    <label for=\"location\">Location<\/label>\r\n                <\/div>\r\n             \r\n                <div class=\"faq__filtres__item\">\r\n                    <input type=\"radio\" id=\"swimming-pool\" name=\"filtres-faq\"\/>\r\n                    <label for=\"swimming-pool\">Swimming pool<\/label>\r\n                <\/div>\r\n             \r\n                <div class=\"faq__filtres__item\">\r\n                    <input type=\"radio\" id=\"services-animations\" name=\"filtres-faq\"\/>\r\n                    <label for=\"services-animations\">Services\/Animations<\/label>\r\n                <\/div>\r\n             \r\n                <div class=\"faq__filtres__item\">\r\n                    <input type=\"radio\" id=\"surroundings\" name=\"filtres-faq\"\/>\r\n                    <label for=\"surroundings\">Surroundings<\/label>\r\n                <\/div>\r\n             \r\n                <div class=\"faq__filtres__item\">\r\n                    <input type=\"radio\" id=\"miscellaneous\" name=\"filtres-faq\"\/>\r\n                    <label for=\"miscellaneous\">Miscellaneous<\/label>\r\n                <\/div>\r\n                    <\/div>\r\n\r\n        \r\n\r\n                <div class=\"faq__item\" data-cat=\"stay\" data-track=\"question-what-to-do-if-you-arrive-late\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>What to do if you arrive late?  <\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>In order not to disturb other campers, we accept arrivals up to 8:00 p.m. Please do not hesitate to contact us.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"stay\" data-track=\"question-can-we-bring-our-own-barbecue\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Can we bring our own barbecue?  <\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>Only electric or gas barbecues are permitted; we offer planchas for hire.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"stay\" data-track=\"question-is-it-possible-to-choose-your-pitch-or-holiday-home\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Is it possible to choose your pitch or holiday home?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>You can let us know your preference when you book, and we will do our utmost to accommodate you.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"stay\" data-track=\"question-how-late-can-i-drive-into-the-campsite\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>How late can I drive into the campsite?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>Traffic is prohibited from 10.30pm to 7am.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"stay\" data-track=\"question-is-wearing-a-bracelet-compulsory\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Is wearing a bracelet compulsory?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>July and August.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"stay\" data-track=\"question-are-pets-allowed-on-the-campsite\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Are pets allowed on the campsite?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>Pets are welcome, but they must be kept on a lead, be up to date with their vaccinations and must not be left alone; you are held responsible for them.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"stay\" data-track=\"question-is-it-possible-to-keep-food-in-the-fridge\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Is it possible to keep food in the fridge?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>If you wish, we can provide refrigerators for hire; however, a freezer for bottles or ice packs is available in one of the two toilet blocks.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"stay\" data-track=\"question-are-barbecues-allowed-on-the-campsite\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Are barbecues allowed on the campsite?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>Only electric or gas barbecues are allowed. We also offer plancha rental.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"stay\" data-track=\"question-are-minors-accepted\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Are minors accepted?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>They must be accompanied by their parents or by someone over the age of 18 (in which case, parental consent will be required).<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"stay\" data-track=\"question-are-visitors-welcome\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Are visitors welcome?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>They must report to reception and pay the applicable fee. Visitors are not allowed in the pool. <\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"stay\" data-track=\"question-can-i-arrive-outside-reception-opening-hours\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Can I arrive outside reception opening hours?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>No, in order to respect the peace and quiet of our campers, arrivals are between 3pm and 7pm. In case of delay, please contact us.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"stay\" data-track=\"question-can-we-leave-outside-reception-opening-hours\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Can we leave outside reception opening hours?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>For check-outs outside reception opening hours, please do not hesitate to contact us (check-outs are possible from 7am).<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"stay\" data-track=\"question-is-there-wifi-in-the-campsite\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Is there wifi in the campsite?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>A free wifi zone is available around the common buildings (restaurant, bar, swimming pool, reception).<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"stay\" data-track=\"question-is-there-a-launderette-on-the-campsite\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Is there a launderette on the campsite?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>A washing machine and tumble dryer are available in one of the two washrooms, and tokens can be purchased at reception.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"reservation\" data-track=\"question-do-you-accept-vacation-vouchers\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Do you accept vacation vouchers?  <\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>We only accept holiday vouchers and ANCV Connect.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"reservation\" data-track=\"question-how-do-i-cancel-a-reservation\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>How do I cancel a reservation?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>When you made your booking, you were asked to pay a 25% deposit. To cancel a booking, you must have taken out cancellation insurance. Without insurance, your deposit will not be refunded.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"reservation\" data-track=\"question-how-do-i-modify-a-reservation\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>How do I modify a reservation?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>Please do not hesitate to contact us by e-mail. Changes must be made at least 30 days before your arrival date.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"reservation\" data-track=\"question-how-can-i-make-a-reservation\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>How can I make a reservation?  <\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>You can book directly on our website by clicking the &#8220;Book&#8221; button.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"reservation\" data-track=\"question-can-i-pay-in-instalments\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Can I pay in instalments?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>A deposit is required within 7 days of booking, and the balance one month before arrival.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"reservation\" data-track=\"question-when-do-i-have-to-pay-the-balance-of-my-reservation\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>When do I have to pay the balance of my reservation?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>The balance of your booking must be paid one month before your arrival date.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"reservation\" data-track=\"question-what-payment-methods-do-you-accept\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>What payment methods do you accept?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>We accept payment by cash, credit card, cheque, holiday vouchers, ANCV Connect, Google Pay, Apple Pay, iDEAL and bank transfer.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"rental\" data-track=\"question-is-smoking-allowed-in-rental-properties\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Is smoking allowed in rental properties?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>No, the properties are non-smoking. Smoking is permitted on your covered terrace.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"rental\" data-track=\"question-do-you-have-any-prm-accommodation\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Do you have any PRM accommodation?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>Yes, one small cottage is equipped to accommodate a person with reduced mobility. Please feel free to give us a call beforehand.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"rental\" data-track=\"question-how-are-the-accommodations-equipped\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>How are the accommodations equipped?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>All the necessary equipment is provided in each rental property. Bed linen and towels are optional. The following items are not provided during your stay: toiletries and toilet paper, food, salt, pepper, oil, etc.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"rental\" data-track=\"question-is-it-possible-to-rent-a-baby-cot-or-high-chair\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Is it possible to rent a baby cot or high chair?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>Yes, high chair and cot can be hired. Sheet, fitted sheet and bath towel provided. <\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"rental\" data-track=\"question-are-the-rentals-equipped-with-air-conditioning\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Are the rentals equipped with air conditioning?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>Chalets are air-conditioned and some cottages are air-conditioned.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"rental\" data-track=\"question-are-the-rentals-equipped-with-a-television\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Are the rentals equipped with a television?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>Yes, each holiday rental has a small TV with digital terrestrial channels.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"rental\" data-track=\"question-are-sheets-and-towels-provided\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Are sheets and towels provided?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>Sheets and towels are optional.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"rental\" data-track=\"question-can-i-park-a-second-vehicle-near-the-holiday-rentals\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Can I park a second vehicle near the holiday rentals?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>No, only one vehicle is permitted near the holiday rentals. The second vehicle (at an additional cost) will be parked in a car park.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"rental\" data-track=\"question-what-is-the-minimum-number-of-nights-for-a-rental\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>What is the minimum number of nights for a rental?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>Depending on the time of year, between 1 and 7 nights. Don&#8217;t hesitate to call us to find out about our possibilities. <\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"rental\" data-track=\"question-how-big-are-the-beds\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>How big are the beds?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>Large double bed: 140X190; single bed 90X190 (in cottages). Large double bed 160&#215;200; single bed 80&#215;190; bunk bed 80&#215;190 (in cottages). <\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"rental\" data-track=\"question-is-there-heating-in-the-rental-properties\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Is there heating in the rental properties?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>Yes, all rentals are heated.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"rental\" data-track=\"question-what-type-of-coffeemaker-do-our-rentals-come-with\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>What type of coffeemaker do our rentals come with?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>The holiday rentals are equipped with a traditional coffee maker that requires ground coffee and filters.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"rental\" data-track=\"question-what-does-cancellation-insurance-cover\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>What does cancellation insurance cover?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>We offer full cancellation insurance: the insurance will refund 100% of your deposit if you have proof of payment, or 70% of your deposit if you do not have proof of payment.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"rental\" data-track=\"question-what-time-do-we-need-to-return-the-hire-car\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>What time do we need to return the hire car?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>Your rental must be vacated by 10am.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"rental\" data-track=\"question-am-i-allowed-to-invite-family-and-friends-to-the-cottage-if-so-is-there-a-charge\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Am I allowed to invite family and friends to the cottage? If so, is there a charge? <\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>If you wish to bring friends or family, you must inform the reception desk. A supplement of \u20ac2 per person will be charged. Visitors are not allowed in the swimming pool. <\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"rental\" data-track=\"question-do-i-have-to-pay-a-deposit-at-the-time-of-installation\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Do I have to pay a deposit at the time of installation?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>A deposit of \u20ac200 is required when the keys are handed over. This will be returned to you after the inventory has been taken on the day of your departure.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"rental\" data-track=\"question-do-i-need-to-make-an-appointment-for-the-rental-departure\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Do I need to make an appointment for the rental departure?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>Inventories take place between 8 a.m. and 10 a.m. as soon as you&#8217;re ready.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"rental\" data-track=\"question-is-my-dog-allowed-in-the-rental-property\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Is my dog allowed in the rental property?  <\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>Only one dog is allowed per cottage, free of charge. The housekeeping option is compulsory.  Dogs are not allowed in cottages.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"rental\" data-track=\"question-my-rental-is-available-before-4-pm-is-it-possible-to-arrive-earlier\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>My rental is available before 4 p.m. Is it possible to arrive earlier?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>Arrivals are between 4pm and 7pm, but you can always call us &#8220;just in case&#8221;!<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"rental\" data-track=\"question-do-you-offer-cleaning-packages\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Do you offer cleaning packages?  <\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>A cleaning package is available when you make your booking.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"rental\" data-track=\"question-can-i-pitch-a-tent-next-to-my-holiday-rental\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Can I pitch a tent next to my holiday rental?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>For safety reasons, tents are not permitted next to the holiday cottages.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"rental\" data-track=\"question-when-can-i-get-my-deposit-back\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>When can I get my deposit back?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>Once the inventory of your rental property has been completed, your deposit will be returned to you.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"rental\" data-track=\"question-what-are-the-check-in-and-check-out-times-for-holiday-rentals\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>What are the check-in and check-out times for holiday rentals?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>For holiday rentals, check-in is between 4 pm and 7 pm, and check-out is before 10 am.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"location\" data-track=\"question-what-does-cancellation-insurance-cover\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>What does cancellation insurance cover?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>We offer two rates:<\/p>\n<ul>\n<li>Economy: non-cancellable and non-refundable;<\/li>\n<li>Flex: cancellable and refundable up to 2 days before arrival without justification.<\/li>\n<\/ul>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"location\" data-track=\"question-how-many-campers-do-you-accept-per-site\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>How many campers do you accept per site?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>We accept 6 campers per pitch.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"location\" data-track=\"question-is-it-possible-to-rent-a-fridge-for-campers\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Is it possible to rent a fridge for campers?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>Le Hameau des Champs vous propose la location de frigos table top. You can select this option when you make your booking.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"location\" data-track=\"question-are-water-and-electricity-included-in-the-price-of-the-pitch\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Are water and electricity included in the price of the pitch?  <\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>Yes, the package includes all the services offered by the campsite.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"location\" data-track=\"question-is-water-available-on-every-pitch\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Is water available on every pitch?  <\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>There are plenty of water points available on the campsite. If you\u2019d like a direct water connection, the \u2018Grands Conforts\u2019 pitches are just the thing for you!<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"location\" data-track=\"question-what-kind-of-electrical-outlets-are-available-on-the-pitches\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>What kind of electrical outlets are available on the pitches?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>These are European sockets (type P17) with 10A.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"location\" data-track=\"question-what-are-the-maximum-dimensions-for-caravans-and-motorhomes\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>What are the maximum dimensions for caravans and motorhomes?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>Le Hameau des Champs can accommodate you provided your motorhome or caravan is no longer than 8 metres.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"location\" data-track=\"question-is-there-a-hall-in-case-of-rain\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Is there a hall in case of rain?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>A yurt equipped with tables and chairs for 19 people is at your disposal.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"location\" data-track=\"question-what-are-the-arrival-and-departure-times-for-camping-pitches\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>What are the arrival and departure times for camping pitches?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>For camping pitches, arrivals are between 3pm and 7pm, departures before 11:30am.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"location\" data-track=\"question-is-it-possible-to-reserve-2-pitches-side-by-side\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Is it possible to reserve 2 pitches side by side?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>Yes! 2 reservations must be made on the site. On each of them, you will have to note the name of the second reservation in the &#8220;comment&#8221; section and ask us to be next to it. If this is not possible, we&#8217;ll let you know before validation.   <\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"swimming-pool\" data-track=\"question-is-the-pool-heated\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Is the pool heated?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>Yes, the pool is heated according to the weather and with respect for nature (e.g. in the middle of a cool or rainy week, the pool will not be heated for a day of good weather!)<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"swimming-pool\" data-track=\"question-is-the-pool-supervised\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Is the pool supervised?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>No, children must remain under adult supervision.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"swimming-pool\" data-track=\"question-are-swimming-shorts-allowed\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Are swimming shorts allowed?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>No, to minimise the build-up of chloramines (which sting the eyes!), shorts are not allowed.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"swimming-pool\" data-track=\"question-do-visitors-have-access-to-the-campsite-swimming-pool\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Do visitors have access to the campsite swimming pool?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>No, visitors are not allowed to swim.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"swimming-pool\" data-track=\"question-when-are-the-swimming-pools-open\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>When are the swimming pools open?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>Weather permitting &#8230; from 9am to 8pm.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"services-animations\" data-track=\"question-do-you-have-a-kids-club\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Do you have a kids&#8217; club?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>No, but a playground and board games for them to play in our yurt or on your pitch are available.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"services-animations\" data-track=\"question-do-i-have-to-pay-for-wifi\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Do I have to pay for wifi?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>Free wifi.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"services-animations\" data-track=\"question-do-you-lend-helmets-for-bicycles\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Do you lend helmets for bicycles?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>With every hire, we offer helmets on loan.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"services-animations\" data-track=\"question-are-bicycles-available-for-hire-on-site\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Are bicycles available for hire on site?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>Adult hybrid bikes (non-electric), adult electric bikes, children\u2019s mountain bikes and bike trailers are available for hire at reception.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"services-animations\" data-track=\"question-do-you-offer-any-entertainment-at-the-campsite\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Do you offer any entertainment at the campsite?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>Concerts are offered every Friday evening in high season from 7:30pm to 10pm near the pool and restaurant.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"services-animations\" data-track=\"question-are-there-any-shops-on-the-campsite\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Are there any shops on the campsite?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>We have a small shop selling essential items, a coffee machine, and the option to order bread, pastries and full breakfasts.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"services-animations\" data-track=\"question-do-you-lend-out-outdoor-games\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Do you lend out outdoor games?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>We lend ping-pong and badminton rackets, p\u00e9tanque balls, footballs, basketballs&#8230;<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"services-animations\" data-track=\"question-is-there-a-hall-in-case-of-rain\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Is there a hall in case of rain?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>A yurt equipped with tables and chairs for 19 people is at your disposal.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"services-animations\" data-track=\"question-what-does-the-bar-restaurant-offer\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>What does the bar-restaurant offer?  <\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>From 4pm, the caf\u00e9 La belle Epoque offers ice creams, waffles, pizzas, drinks and a choice of draught beer. From 6:30 pm, you can dine on a menu of the day, \u00e0 la carte dishes or pizza. Our dishes are simple, delicious and generous!  <\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"surroundings\" data-track=\"question-how-far-is-the-campsite-from-the-nearest-shops\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>How far is the campsite from the nearest shops?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>Camping Le Hameau des Champs is located in the village of Cormatin. Within 200m, you&#8217;ll find 2 bakeries, a tobacconist&#8217;s, a butcher&#8217;s, 2 grocery stores, a pharmacy, a hairdresser and 1 wine cellar. <\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"surroundings\" data-track=\"question-how-far-is-the-campsite-from-the-cycle-paths\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>How far is the campsite from the cycle paths?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>Camping le hameau des Champs is located along the Voie Verte linking Macon and Chalon sur Sa\u00f4ne. We have direct access. <\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"surroundings\" data-track=\"question-how-far-are-we-from-cluny\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>How far are we from Cluny?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>13km: you can reach Cluny in 10 minutes by car or in 45 minutes by bike via the Voie Verte cycle route.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"surroundings\" data-track=\"question-where-is-the-nearest-train-station\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Where is the nearest train station?  <\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>Macon TGV station is 30 minutes from the campsite.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"surroundings\" data-track=\"question-how-far-away-is-the-taize-community\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>How far away is the Taiz\u00e9 Community?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>Camping Le Hameau Des Champs is 3.5 km from Taiz\u00e9. A bus service links Cormatin to Taiz\u00e9.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"surroundings\" data-track=\"question-is-it-possible-to-take-the-bus\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Is it possible to take the bus?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>There is a bus stop in the village from which you can travel to Chalon-sur-Sa\u00f4ne or M\u00e2con.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"surroundings\" data-track=\"question-where-and-when-are-the-nearest-markets\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Where and when are the nearest markets?  <\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>There are numerous markets held every day in the surrounding villages. We\u2019ll be happy to provide you with further details at reception.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"miscellaneous\" data-track=\"question-who-do-i-contact-in-the-event-of-a-dispute\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Who do I contact in the event of a dispute?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>The campsite\u2019s telephone reception is open seven days a week during the season, and you can leave a message during the winter months.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"miscellaneous\" data-track=\"question-where-can-i-find-the-price-list\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Where can I find the price list?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>Prices vary depending on the period for which you wish to book. To get an accurate idea of the price, please use the booking simulator on the website by clicking the &#8220;Book&#8221; button. We are also available by phone or email.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n    <\/section>\r\n\r\n","protected":false},"excerpt":{"rendered":"<p>Frequently asked questions<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"acf":[],"_links":{"self":[{"href":"https:\/\/www.le-hameau-des-champs.com\/en\/wp-json\/wp\/v2\/pages\/1227"}],"collection":[{"href":"https:\/\/www.le-hameau-des-champs.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.le-hameau-des-champs.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.le-hameau-des-champs.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.le-hameau-des-champs.com\/en\/wp-json\/wp\/v2\/comments?post=1227"}],"version-history":[{"count":2,"href":"https:\/\/www.le-hameau-des-champs.com\/en\/wp-json\/wp\/v2\/pages\/1227\/revisions"}],"predecessor-version":[{"id":1885,"href":"https:\/\/www.le-hameau-des-champs.com\/en\/wp-json\/wp\/v2\/pages\/1227\/revisions\/1885"}],"wp:attachment":[{"href":"https:\/\/www.le-hameau-des-champs.com\/en\/wp-json\/wp\/v2\/media?parent=1227"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}